SHIPPING & RETURN POLICY
Effective Date: January 2025
Last Updated: January 2025
Our Commitment to Your Satisfaction
At Researched Elements Tech LLC, we are committed to providing high-quality photobiomodulation devices and research equipment to support your independent research and experimentation. We stand behind our products and want you to be completely satisfied with your purchase. However, we understand that occasionally returns may be necessary.
SHIPPING
General Shipping Policy
We ship orders to residential and business addresses within the United States using standard ground or expedited services. Orders are processed within 1–3 business days unless otherwise stated. Due to the sensitive nature of photobiomodulation devices, all laser equipment is carefully packaged to ensure safe delivery.
Please note: We are unable to ship to hotels, motels, or any temporary lodging addresses. All shipments must be directed to a permanent residential or business address where someone can receive the package and sign for delivery if required.
Shipping Methods & Estimated Delivery Times
• Standard Ground Shipping: 5-7 business days after processing
• Expedited Shipping: 2-3 business days after processing (additional fees apply)
Shipping times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, or other factors beyond our control. You will receive a tracking number via email once your order has shipped.
International Shipping
At this time, we ship photobiomodulation devices within the United States only.
Shipping Insurance
Due to the value of photobiomodulation devices, we strongly recommend purchasing shipping insurance at checkout. Standard shipments are not insured by default unless otherwise requested and paid for at checkout. Shipping insurance protects against loss, theft, or damage during transit.
Signature Requirements
For orders containing laser devices valued over $300, we may require signature confirmation upon delivery. This is to protect both you and us from lost or stolen packages. If no one is available to sign, the carrier will leave a notice and attempt redelivery or hold the package at a local facility for pickup.
RETURNS
14-Day Return Window
We offer a 14-day return window for photobiomodulation devices, beginning from the date of delivery. All return requests must be initiated within this 14-day period by contacting our support team.
Eligibility Requirements for Returns
To be eligible for a return, all items must meet the following criteria:
• Functional Device: The device must be in full working condition with no signs of damage, misuse, or modification.
• Original Packaging: The device must be returned in its original packaging, including all protective materials, inserts, and outer box.
• Complete Accessories: All included accessories must be returned, including power adapters, charging cables, protective eyewear (if included), carrying cases, user manuals, and any other items that came with the device.
• Clean Condition: The device must be clean and free of any residue, debris, or contamination.
• Time Limit: All return requests must be initiated within 14 days of delivery.
Return Process & Authorization
To initiate a return, you must follow these steps:
1. Contact Support: Email our private member support team at contact@balancingnetworkpma.com with your order number, reason for return, and photos of the device and packaging.
2. Once approved, you will receive detailed return instructions.
3. Package Securely: Carefully repack the device in its original packaging with all accessories. Use additional padding if necessary to prevent damage during transit.
4. Ship with Tracking: Ship the package to the address provided using a trackable shipping method. We strongly recommend purchasing shipping insurance for the return shipment.
5. Provide Tracking: Email us your return tracking number so we can monitor the shipment.
IMPORTANT: Unauthorized returns will not be accepted or processed. Products returned without prior authorization may be refused or returned to sender at the customer's expense.
Return Costs & Restocking Fee (Functional Devices)
For returns of functional, non-defective devices:
• Restocking Fee: A 15% restocking fee will be deducted from your refund amount. This fee covers administrative costs associated with processing returns, inspecting and testing devices, recertifying equipment, updating inventory records, and repackaging.
• Return Shipping: The customer is responsible for all return shipping costs. The original outbound shipping cost (if any) is non-refundable.
Refund Calculation: Original Purchase Price − 15% Restocking Fee − Original Shipping Cost = Final Refund Amount
Refund Processing
Upon receiving your returned device, we will:
1. Inspect the device to verify it meets return eligibility requirements
2. Test the device to confirm it is in full working condition
3. Verify all accessories and original packaging are included
4. Process your refund within 5-7 business days of receiving and approving the return
Refunds will be issued to the original method of payment used for the purchase. Please note that it may take an additional 3-5 business days for your financial institution to process the refund and reflect it in your account.
DEFECTIVE OR DAMAGED DEVICES
Dead on Arrival (DOA) / Damaged in Shipping
If you receive a device that is damaged during shipping or is non-functional upon arrival (Dead on Arrival), please contact us immediately at contact@balancingnetworkpma.com within 48 hours of delivery.
Include:
• Your order number
• Photos of the damaged packaging (outer box and inner packaging)
• Photos of the damaged or defective device
• A description of the issue or defect
For DOA or shipping-damaged devices, we will arrange for a replacement device to be shipped at no additional cost, or provide a full refund at your preference. We will provide a prepaid return shipping label for the defective unit. No restocking fee will be applied for defective or damaged devices.
Defects Occurring Within Warranty Period
If your photobiomodulation device develops a defect or malfunction during normal use within the warranty period, we will repair or replace the device at no charge. To initiate a warranty claim:
1. Contact us at contact@balancingnetworkpma.com with your order number and a description of the issue.
2. Provide photos or videos demonstrating the defect or malfunction.
3. Our technical team will troubleshoot and attempt to resolve the issue remotely if possible.
4. If the issue cannot be resolved remotely, we will issue an RMA and provide return instructions.
Resolution Options for Warranty Claims:
• Repair: We will repair the defective device and return it to you at no charge.
• Replacement: If the device cannot be repaired, we will replace it with an equivalent new or refurbished unit.
• Refund: In rare cases where repair or replacement is not possible, we will issue a full refund.
For warranty-covered defects, we will cover the cost of return shipping. No restocking fee will be applied.
WARRANTY
Limited Warranty Coverage
All photobiomodulation devices sold through DCL Laser (www.dcllaser.com) come with a One (1) Year Limited Warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use conditions.
What Is Covered
• Manufacturing defects in materials or workmanship
• Laser diode failure under normal use
• Electronic component malfunction
• Battery defects (if applicable)
What Is NOT Covered
• Damage caused by misuse, abuse, or neglect
• Damage from drops, impacts, or physical trauma
• Water damage or exposure to excessive moisture
• Damage from improper voltage or power surges
• Unauthorized modifications, repairs, or disassembly
• Normal wear and tear (scratches, cosmetic damage)
• Accessories (chargers, cables, cases) unless defective upon arrival
• Devices purchased from unauthorized resellers
LOST OR MISSING DELIVERIES
All orders are shipped using standard carriers such as USPS, UPS, or FedEx. To keep overall costs low for our customers, packages are not insured by default unless otherwise requested and paid for at checkout.
Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the customer. In cases where a package is marked as delivered but not received, we are unable to file a traditional insurance claim with the carrier if no insurance was purchased.
If this occurs, the following steps should be taken:
1. Contact the carrier immediately and request a Missing Mail Search or investigation using your tracking number.
2. Check with neighbors or building management to confirm the package was not misdelivered.
3. Notify our support team at contact@balancingnetworkpma.com with your order number and all carrier correspondence.
Because uninsured deliveries cannot be reimbursed through the carrier, both buyer and seller share the loss in these rare situations. As a one-time courtesy, we can offer a 50% discount code on a replacement order of the same items. This gesture represents a shared resolution where both parties assume a portion of the loss.
Please note that this courtesy will only be extended once per customer account. Future incidents of stolen or missing packages after confirmed delivery will not be eligible for discounts, refunds, or replacement.
Third-Party Shipping Facilities
We do not support third-party shipping facilities. Third-party shippers are US-based addresses that participate in shipping products overseas outside the USA. There are different levels of quality among third-party shipping facilities. Often the addresses of these facilities are complex, incorrect, or mistyped, and the receiving units at these centers are very unorganized, resulting in loss of or damage to packages and their contents.
Because of these facts and our past experiences with these entities, we do not warranty in ANY WAY the shipments that are received by these third-party facility providers. If a shipment that you order is marked as delivered by the shipping services we use (USPS, UPS, or FedEx), then our duty has been fulfilled and we cannot offer refunds for damaged products, missing products, or products not received (this is specifically for these third-party shipping entities).
NON-RETURNABLE ITEMS
The following items are not eligible for return under any circumstances:
• Devices showing signs of physical damage, abuse, or misuse
• Devices that have been modified, disassembled, or tampered with
• Devices returned without original packaging and all accessories
• Protective eyewear (safety glasses) once packaging has been opened
• Digital downloads and educational materials (once accessed)
• Custom or personalized products
• Any product explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase
ORDER CANCELLATION
If you need to cancel your order, please contact us as soon as possible at contact@balancingnetworkpma.com.
• Before Shipment: If your order has not yet been shipped, we will cancel your order and issue a full refund minus a 3.5% payment processing fee.
• After Shipment: If your order has already been shipped, you may refuse delivery or return the product according to our standard return policy (14-day window, 15% restocking fee, customer pays return shipping).
EXCHANGES
If you would like to exchange your device for a different model, please contact us at contact@balancingnetworkpma.com. Exchanges are handled as a return of the original item followed by a new purchase. The standard return policy (14-day window, 15% restocking fee, customer pays return shipping) applies to the returned item.
PRIVATE DISPUTE RESOLUTION
As a member of Balancing Network PMA, all return, refund, and warranty requests must be handled privately within the Association by contacting contact@balancingnetworkpma.com, in accordance with our Terms of Service. This private administrative process is the sole and exclusive remedy for all return-related matters.
CHARGEBACK WARNING: Initiating a chargeback with your bank or credit card company without first following this private resolution process constitutes a breach of our private membership agreement. Should a chargeback occur under these circumstances, you agree to the stipulated judgment terms outlined in Section 15 of our Terms of Service, including the full amount of the chargeback plus daily compounding interest at a rate of 10%, in addition to any administrative, collection, or legal costs incurred.
POLICY UPDATES
Researched Elements Tech LLC and Balancing Network PMA reserve the right to update or modify this Shipping & Return Policy at any time as circumstances require. All updates will be posted on our website, and continued use of our services constitutes acceptance of any policy changes.
CONTACT INFORMATION
Questions regarding shipping, returns, or warranty claims should be directed to:
Balancing Network PMA
c/o Researched Elements Tech LLC
2751 E Jefferson Ave, Suite 400
Detroit, MI 48207
Website: www.dcllaser.com
Email: contact@balancingnetworkpma.com
Phone: (985)-AMAZING (262-9464)